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FAQ'S
Frequently Asked Questions
Everything you need to know about creating a meaningful keepsake for your beloved pet.
How do I create a custom pet keepsake?
Choose your favorite product, upload a clear photo of your pet, add any personalization details, and place your order. Our designers craft a unique piece that celebrates your companion.What photo quality works best?
Upload a high-resolution, well-lit photo where your pet's face and features are clearly visible. Avoid blurry, dark, or heavily filtered images.How long does it take to create my order?
Most custom orders are designed and crafted within 3–7 business days. Shipping time is calculated separately and varies by location.Can I preview my design before production?
For selected products, yes — you'll receive a digital proof by email for approval before production begins.Do you offer revisions?
Absolutely. Minor revisions can be requested during the proofing stage (where applicable) so you're happy with the final design.What if I'm not satisfied with my order?
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and our team will make it right.Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping cost and delivery time are calculated at checkout based on your location.Can I include more than one pet in my design?
Yes — many products can feature multiple pets. Select the appropriate option on the product page, or contact us for help.What types of pets can you create keepsakes for?
Dogs, cats, birds, rabbits, horses, and more. If you have a unique companion, reach out — we'd love to help.Are your keepsakes suitable as memorial gifts?
Yes. Each piece is thoughtfully made to honor cherished memories, making them meaningful memorial gifts for pet lovers.