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FAQ'S
Frequently Asked Questions
Everything you need to know about creating a meaningful keepsake for your beloved pet.
How do I create a custom pet keepsake?
Choose your favorite product, upload a clear photo of your pet, add any personalization details, and place your order. Our designers craft a unique piece that celebrates your companion.What photo quality works best?
Upload a high-resolution, well-lit photo where your pet's face and features are clearly visible. Avoid blurry, dark, or heavily filtered images.How long does it take to receive my order?
Each piece is made to order. Production takes 7–14 business days, then US shipping takes 6–12 business days. Shipping is free, and tracking is available once your order is ready to ship.Can I preview my design before production?
For selected products, yes — you'll receive a digital proof by email for approval before production begins.Do you offer revisions?
Absolutely. Minor revisions can be requested during the proofing stage (where applicable) so you're happy with the final design.Can I return my order?
Because every item is custom-made, we do not accept returns for change of mind. Every item is inspected before it ships. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will arrange a replacement or return.Do you ship internationally?
Not at the moment. We currently ship to addresses in the United States only, with free shipping on every order.Can I include more than one pet in my design?
Yes — many products can feature multiple pets. Select the appropriate option on the product page, or contact us for help.What types of pets can you create keepsakes for?
Dogs, cats, birds, rabbits, horses, and more. If you have a unique companion, reach out — we'd love to help.Are your keepsakes suitable as memorial gifts?
Yes. Each piece is thoughtfully made to honor cherished memories, making them meaningful memorial gifts for pet lovers.