• Returns

    Returns & Refunds

    Because every keepsake is handcrafted and personalized for you, our policy balances care with the custom nature of our work.

    ❤️

    Personalized Items

    Custom pieces generally can't be returned for change of mind or customer errors — please review details before ordering.

    ✅

    Damaged or Wrong

    Arrived damaged, defective, or incorrect? Contact us within 7 days and we'll make it right.

    💳

    Refund Time

    Approved refunds return to your original payment within 5–10 business days.

    ⏱️

    Cancellations

    Orders can be changed or cancelled within 24 hours, before production begins.

    How to Request a Resolution

    1

    Email support@pawvenir.com within 7 days of delivery with your order number.

    2

    Include clear photos of the item and packaging, plus a short description of the issue.

    3

    Our team reviews every request individually — usually within 1–2 business days.

    4

    We'll arrange a replacement, refund, or store credit, whichever works best for you.

    Need help? We're here for you at support@pawvenir.com.