At Pawvenir, every product is personalized and made to order specifically for each customer. For that reason, we do not accept returns, and our policy is designed to be clear and fair.

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Custom & Personalized Orders

Because all products are custom-made, we do not accept returns, refunds, or exchanges for:

• Change of mind

• Incorrect personalization submitted by the customer

• Incorrect shipping information

• Customer ordering errors

• Minor color differences caused by screen settings

Every item is inspected before it is sent out.

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Damaged or Incorrect Items

A replacement or return will be offered if:

• The product arrives damaged.

• The wrong product was received.

• The item contains a manufacturing defect.

• The personalization differs from what was submitted.

Customers must contact us within 7 days of delivery.

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How to Request a Replacement or Return

Please contact our support team at support@pawvenir.com and provide:

• Order number

• Full name

• Clear photos of the product and packaging

• Description of the issue

Our team will review all requests individually.

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Approved Returns

If a return is approved, any refund will be processed to the original payment method within 5–10 business days. Depending on your financial institution, additional processing time may apply.

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Order Cancellations

Orders may be canceled within 24 hours of purchase.

After production begins, cancellation requests may no longer be accepted.

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Contact Us

For all return-related inquiries, please email support@pawvenir.com.