• Refund Policy

    At Pawvenir, customer satisfaction is our highest priority. Since every product is personalized and handcrafted specifically for each customer, our refund policy is designed to balance both customer satisfaction and the custom nature of our products.

    Custom & Personalized Orders

    Because all products are made to order, we generally cannot offer refunds or exchanges for:

    • Change of mind

    • Incorrect personalization submitted by the customer

    • Incorrect shipping information

    • Customer ordering errors

    • Minor color differences caused by screen settings

    Eligible Refund Situations

    Refunds or replacements may be offered if:

    • The product arrives damaged.

    • The wrong product was received.

    • The item contains a manufacturing defect.

    • The personalization differs from what was submitted.

    Customers must report such issues within 7 days of delivery.

    How to Request a Refund

    To request a refund or replacement, please contact our support team and provide:

    • Order number

    • Full name

    • Clear photos of the product

    • Description of the issue

    Our team will review all requests individually.

    Refund Approval

    If approved, refunds will be processed to the original payment method within 5–10 business days.

    Depending on your financial institution, additional processing time may apply.

    Late or Missing Refunds

    If you have not received your refund:

    1. Check your bank account.

    2. Contact your credit card provider.

    3. Contact your bank.

    If you still have questions, please contact our support team.

    Order Cancellations

    Orders may be canceled within 24 hours of purchase.

    After production begins, cancellation requests may no longer be accepted.

    Contact Us

    For all refund-related inquiries, please contact our customer support team.