• Business Information

    Last updated: October 16, 2026

    This page sets out who we are, where we operate, and how to reach us.

    Who we are

    Trading name: Pawvenir
    Legal entity: Edens Romance LLC
    Website: www.pawvenir.com

    Pawvenir designs and sells personalized pet memorial keepsakes and gifts — ceramic urns, cremation jewelry, custom portraits, memorial plaques, and handmade personalized gifts. Every piece is made to order from a photograph supplied by the customer.

    How to contact us

    Email: support@pawvenir.com
    Response time: within 24 hours, Monday to Friday. Messages received at the weekend are answered the next business day.

    Email is our primary support channel. Please include your order number and the email address used at checkout so we can help you quickly.

    Where our products are made and shipped from

    Pawvenir products are handmade at our partner artisan workshop and dispatched from:

    Phase 5, Nancheng Duhui
    No. 88 Hesheng West Street
    Wuhou District, Chengdu
    Sichuan 610095, China

    Orders are shipped directly from this workshop to your address in the United States. We state this openly so you know what to expect: total time from order to delivery is typically 3–5 weeks (7–14 business days production, then 6–12 business days delivery).

    Where we sell

    We ship to addresses in the United States only. All prices are in US dollars.

    Our policies