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From your photograph to your hands
Send us your photo
One clear, well-lit picture where their face and markings are visible.
We sculpt it by hand
Made to order in our Chengdu studio. Production takes 7β14 business days.
It arrives, tracked
Free US delivery in 6β12 business days. Tracking emailed when it ships.
Before you order
The questions people ask us most about custom keepsakes.
Production takes 7β14 business days, then 6β12 business days for free delivery within the US. Tracking is emailed once your order is ready to ship.
A high-resolution, well-lit photo where your pet's face and markings are clearly visible. Avoid blurry, dark or heavily filtered images.
We ship to addresses within the United States only, and shipping is free on every order with no minimum.
Because every item is custom-made, we do not accept returns for change of mind. Every piece is inspected before it ships. If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery for a replacement or return at our cost.
Yes, within 24 hours of ordering, before production begins. After that the piece is already being made for your pet specifically.
Still have questions?
Email us before you order β we would rather answer first than remake later.
Contact us